FIFO Store Warranty Service Policy

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Welcome to FIFO Store. By purchasing from FIFO Store, you agree to the following Warranty & Service Policy.

1. Warranty Overview

A warranty is a commitment that the product will function as intended and be free from manufacturing defects under normal use during the warranty period.

At FIFO Store, we provide warranty coverage on eligible products against manufacturing defects only.

2. Warranty Coverage

  • All eligible products come with a standard 12-month warranty
  • Warranty covers:
    • Manufacturing defects
    • Faults in material or workmanship
  • Warranty is applicable only if:
    • The product is used under normal conditions
    • The original invoice is provided

3. What is NOT Covered

The warranty does not cover:

  • Physical damage (drops, cracks, broken parts)
  • Liquid damage or exposure to moisture
  • Burnt or damaged components due to electrical fluctuations
  • Misuse, negligence, or improper handling
  • Unauthorized repairs or modifications
  • Damage caused by incompatible accessories
  • Normal wear and tear
  • Consumable items (if applicable)

Note: FIFO Store does not provide data backup. Customers are responsible for securing their data before submitting any device for service.

4. Warranty Start Date

The warranty period begins from the date of purchase (invoice date).

5. Warranty Service Process

  • All warranty services are handled through:
    • Authorized brand service centers, or
    • FIFO Store support guidance

To claim warranty:

  1. Contact our support team or email us with your order details
  2. Provide:
    • Invoice copy
    • Product issue details
  3. Follow instructions provided by our team

6. Repair & Replacement Policy

  • Products will be inspected to verify warranty eligibility
  • If covered under warranty:
    • The product will be repaired or replaced at no cost
  • If not covered:
    • A repair quote will be provided
    • Customer may choose to proceed or decline

7. When Warranty Becomes Invalid

Warranty will be void if:

  • The product has been physically damaged
  • The product has been opened or repaired by unauthorized personnel
  • Serial number or warranty seal is tampered with
  • Damage is caused by external/environmental factors

8. Service Conditions

  • Customers must:
    • Backup all personal data before service
    • Remove passwords and security locks
  • FIFO Store is not responsible for data loss
  • Repair timelines depend on:
    • Brand service center
    • Spare parts availability

9. General Terms

  • Warranty does not extend after repair or replacement
  • Replacement is subject to product availability
  • If a product cannot be repaired:
    • A replacement or alternative solution may be offered
  • Warranty is provided as per manufacturer standards

10. Contact Us

For warranty support or inquiries:

🌐 Website: FIFO Store
📧 Email: fifostoreuae@gmail.com
📱 WhatsApp: +971 56 546 2408
☎️ Tel: +971 56 546 2408

11. Final Note

FIFO Store is committed to delivering 100% authentic products with reliable warranty support, ensuring a smooth and trustworthy shopping experience.