FIFO Store Return Exchange Policy

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At FIFO Store, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return or exchange subject to the following terms:

1. Return & Exchange Period

  • Returns or exchanges are accepted within 7 days from the date of delivery
  • Requests made after 7 days will not be accepted

2. Eligibility for Return

To qualify for a return or exchange:

  • Product must be unused and in original condition
  • Must include:
    • Original packaging
    • Accessories, manuals, and warranty cards
  • Product must be sealed (for certain items)
  • Original invoice is required

3. Non-Returnable Items

Returns or exchanges are not accepted in the following cases:

  • Opened and used products (if no defect)
  • Products with physical damage, scratches, or missing parts
  • Personal care items, consumables, and hygiene-related products
  • Products with activated software or scratched/redeemed codes
  • Customized or special-order items
  • Products with removed or damaged seals

4. Damaged or Defective Products (DOA)

  • If the product is dead on arrival (DOA) or not functioning:
    • It will be inspected and verified
    • Eligible items will be replaced or refunded
  • Verification may take 2–5 working days

5. Opened Products

  • If a product is opened but not defective:
    • Return may be accepted with a restocking fee
  • FIFO Store reserves the right to approve or reject such returns

6. Inspection at Delivery

  • Customers must inspect products upon delivery
  • Any visible damage must be reported immediately
  • Claims after acceptance may not be eligible for return

7. Refund Policy

  • Approved refunds will be processed:
    • To the original payment method
  • Refund processing time:
    • 7–14 business days after approval

8. Non-Refundable Charges

  • Delivery and service charges (if any) are non-refundable

9. Return Process

To request a return or exchange:

  1. Contact our support team with order details
  2. Share:
    • Invoice copy
    • Product images (if required)
  3. Follow the instructions provided

10. General Conditions

  • FIFO Store reserves the right to:
    • Reject returns that do not meet policy conditions
    • Charge handling/restocking fees where applicable
  • Abuse of return policy may lead to account restrictions

11. Important Note

FIFO Store is not responsible for:

  • Loss of personal data stored on returned devices
  • Data transfer or backup